Affirm

4 weeks ago

Resolutions Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead Affirm's first-party collections program across agent, digital, and AI-powered channels. Drive customer outcomes and operational efficiency through vendor management, digital strategy, and advanced servicing. Collaborate with Product, Engineering, Analytics, Compliance, and Operations to scale innovative collections solutions while shaping product roadmaps and governance for scalable, data-driven improvements.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels.
•Develop and execute strategies that improve collections, customer outcomes, operational efficiency, and overall customer experience.
•Lead relationships with collections BPOs, AI providers, and technology partners, ensuring strong performance, compliance, and accountability.
•Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive continuous improvement.
•Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to develop and scale innovative collections solutions.

Pay and Benefits

Perks:Health Insurance401kEquityEsppRemote WorkPaid LeaveFamily FormingWellness Stipend

Key Requirements

•5+ years of experience leading collections programs.
•Experience managing complex operational programs across multiple channels, including voice, digital, and self-service experiences.
•Strong understanding of collections, recoveries, customer engagement, or financial services operations.
•Experience working with BPO partners, vendors, and external service providers.
•Demonstrated ability to leverage data to drive business decisions and operational improvements.

Experience:5+ yearsFinancial servicesCollectionsRisk analytics

Skills:CommunicationLeadershipStakeholder managementProblem-solving

Languages:English

Tech Stack:AIData analyticsDigital communicationsVendor management

Company Brief

Affirm

Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Affirm

4 weeks ago

Resolutions Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels.
•Develop and execute strategies that improve collections, customer outcomes, operational efficiency, and overall customer experience.
•Lead relationships with collections BPOs, AI providers, and technology partners, ensuring strong performance, compliance, and accountability.
•Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive continuous improvement.
•Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to develop and scale innovative collections solutions.

Pay and Benefits

Perks:Health Insurance401kEquityEsppRemote WorkPaid LeaveFamily FormingWellness Stipend

Key Requirements

•5+ years of experience leading collections programs.
•Experience managing complex operational programs across multiple channels, including voice, digital, and self-service experiences.
•Strong understanding of collections, recoveries, customer engagement, or financial services operations.
•Experience working with BPO partners, vendors, and external service providers.
•Demonstrated ability to leverage data to drive business decisions and operational improvements.

Experience:5+ yearsFinancial servicesCollectionsRisk analytics

Skills:CommunicationLeadershipStakeholder managementProblem-solving

Languages:English

Tech Stack:AIData analyticsDigital communicationsVendor management

Company Brief

Affirm

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn