Digital Client Service Advisor (Milano, IT)

Prada Group
Milan
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Active listening","Problem-solving","Time management","Multitasking","Relationship-building"]

Join Prada's Client Services team to support omni-channel client interactions across the EMEA region, combining high-quality service with a proactive sales approach. You’ll use CRM systems to nurture relationships, drive repeat purchases, and coordinate with stores and corporate departments to deliver a seamless luxury client experience and grow loyalty.

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Prada Group
Prada Group
2 months ago

Digital Client Service Advisor (Milano, IT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join Prada's Client Services team to support omni-channel client interactions across the EMEA region, combining high-quality service with a proactive sales approach. You’ll use CRM systems to nurture relationships, drive repeat purchases, and coordinate with stores and corporate departments to deliver a seamless luxury client experience and grow loyalty.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Embrace a culture that puts the client experience first and foremost.
  • •Execute strategies that drive client retention, engagement and repeat purchases.
  • •Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp.
  • •Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint.
  • •Respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued.

Key Requirements

  • •Fluency in English and Italian is mandatory; fluency in French, Spanish, German, Turkish or Arabic is required in both written and oral forms.
  • •Excellent verbal and written communication, active listening, and professional phone presence.
  • •Proficiency with computers, especially CRM software, and strong typing skills.
  • •Ability to build personalized client relationships, deliver luxury service, and drive sales targets.
  • •Experience delivering high-quality client support across calls, chat, email, and messaging platforms (e.g., WhatsApp); ability to handle post-sale inquiries and coordinate with boutiques.
Experience:LuxuryRetailFashion
Skills:CommunicationActive listeningProblem-solvingTime managementMultitaskingRelationship-building
Languages:EnglishItalianFrenchSpanishGermanTurkishArabic
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn