Service Technician - South Region - ICS Cool Energy Ltd

Trane Technologies
United Kingdom
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Interpersonal skills","Communication","Analytical thinking","Problem-solving"]

Provide customer-facing technical support for installed climate equipment under maintenance and service contracts. Diagnose system issues during site visits and carry out Planned Preventative Maintenance (PPM), breakdown response, warranty work, and commissioning/hire tasks. Build strong customer relationships and collaborate with Service Desk, Sales, and Operations. Use hand tools, blueprints/specifications, diagnostic software, and MS Office to repair units and report on completed work orders while driving continuous improvement.

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Trane Technologies
Trane Technologies
1 month ago

Service Technician - South Region - ICS Cool Energy Ltd

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide customer-facing technical support for installed climate equipment under maintenance and service contracts. Diagnose system issues during site visits and carry out Planned Preventative Maintenance (PPM), breakdown response, warranty work, and commissioning/hire tasks. Build strong customer relationships and collaborate with Service Desk, Sales, and Operations. Use hand tools, blueprints/specifications, diagnostic software, and MS Office to repair units and report on completed work orders while driving continuous improvement.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide exceptional customer service and technical support to maintain customer plant and equipment under service/maintenance contracts.
  • •Diagnose system problems during assigned projects and customer site visits.
  • •Perform Planned Preventative Maintenance (PPM), customer breakdown work, warranty work, and commissioning/hire workloads at customer sites.
  • •Collaborate with Service Desk, Sales, and Operations to share customer insights and updates.
  • •Generate reports on completed, invoiced work orders and communicate with supervisors, service managers, senior technicians, and customers to drive continuous improvement.

Key Requirements

  • •Proven experience in service or field-based technician roles.
  • •Strong knowledge of customer service principles.
  • •Ability to diagnose system problems and repair units using hand tools, blueprints, or engineering specifications.
  • •Proficiency in using apps, diagnostic software, and Microsoft Office Suite.
  • •Appropriate skilled-based certificates with F-Gas.
Experience:Manufacturing
Skills:Customer serviceInterpersonal skillsCommunicationAnalytical thinkingProblem-solving
Licenses:UK Drivers licence
Certifications:F-Gas
Tech Stack:F-GasMS Office SuiteMicrosoft Office Suite

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn