Customer Success Manager - Columbia

Owner.com
Colombia
Workplace: RemoteFull timeUSD 35,000 - 40,000Function: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Proactive mindset","Adaptability","Interpersonal skills","Objection handling","Data-informed decision-making"]

Own a portfolio of 120+ customers across the lifecycle, with a primary focus on at-risk accounts to maximize adoption, deliver customer value, and mitigate churn. Partner with Launch and Support teams to deliver a world-class customer experience, drive retention, and improve ROI through strategic, personalized guidance. Use customer success tools and data to refine health metrics, influence product direction with feedback, and uncover expansion opportunities to grow Owner’s footprint in Colombia.

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FursaFursa
Owner.com
Owner.com
4 days ago

Customer Success Manager - Columbia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of 120+ customers across the lifecycle, with a primary focus on at-risk accounts to maximize adoption, deliver customer value, and mitigate churn. Partner with Launch and Support teams to deliver a world-class customer experience, drive retention, and improve ROI through strategic, personalized guidance. Use customer success tools and data to refine health metrics, influence product direction with feedback, and uncover expansion opportunities to grow Owner’s footprint in Colombia.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a dynamic portfolio of 120+ customers across all stages of the customer lifecycle.
  • •Engage at-risk customers to maximize product adoption, deliver customer value, and mitigate churn.
  • •Deliver customer experience in collaboration with Launch and Support teams.
  • •Improve ROI through strategic, personalized advice and solutions.
  • •Provide valuable feedback to cross-functional teams and identify expansion opportunities to drive growth.

Pay and Benefits

Salary: USD 35,000 - 40,000
Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

  • •2+ years of experience in a Customer Success or Account Management role.
  • •Proven success in account management or full-cycle sales with a track record of achieving results.
  • •Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
  • •Background in B2B2C, ideally within the food/hospitality and technology space.
  • •Full fluency in English (reading, writing, and speaking).
Experience:2+ yearsB2B2CFood/hospitalityTechnologyRestaurants
Skills:Proactive mindsetAdaptabilityInterpersonal skillsObjection handlingData-informed decision-making
Languages:English
Tech Stack:SalesforceSales LoftTalkDeskGongLoomMetabaseEnglish

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn