Service Advisor - Audi Central Houston

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 100,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and accurately documenting issues. You’ll explain recommended services and repairs, communicate estimated costs and timelines, schedule appointments, and coordinate with technicians to ensure timely completion. Maintain detailed service records, prepare and explain invoices, process payments, handle billing inquiries, and follow up to resolve complaints and ensure customer satisfaction.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Audi Central Houston

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and accurately documenting issues. You’ll explain recommended services and repairs, communicate estimated costs and timelines, schedule appointments, and coordinate with technicians to ensure timely completion. Maintain detailed service records, prepare and explain invoices, process payments, handle billing inquiries, and follow up to resolve complaints and ensure customer satisfaction.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Greet customers and listen to concerns, accurately documenting vehicle issues.
  • •Provide detailed explanations of recommended services and repairs, including estimated costs and obtaining approval.
  • •Schedule appointments and coordinate service bay availability with technicians.
  • •Update customers throughout the service process with accurate repair timelines and status changes.
  • •Maintain detailed service records, prepare invoices, process payments, and resolve complaints promptly.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask and thrive in a fast-paced environment.
  • •Valid driver's license and clean driving record, including ability to pass pre-employment testing (background checks, MVR, drug test).
Experience:1+ yearsAutomotiveAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn