CSR/Teller - Woodward Hunter Blvd (Bloomfield Hills MI) - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Problem-solving","Sound judgment"]

Provide excellent customer service as a CSR/Teller by listening to customer needs, answering questions, and resolving issues while maintaining confidentiality and ethical conduct. Perform daily office responsibilities, manage cash handling and account balancing, follow bank policies and procedures, and support efficient operations. Direct more complex problems to leadership and refer customers to appropriate retail partners using the right tools for tracking.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Woodward Hunter Blvd (Bloomfield Hills MI) - Full-Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customer needs, answering questions, and resolving issues while maintaining confidentiality and ethical conduct. Perform daily office responsibilities, manage cash handling and account balancing, follow bank policies and procedures, and support efficient operations. Direct more complex problems to leadership and refer customers to appropriate retail partners using the right tools for tracking.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Listen to customers’ needs, ask questions, and guide them to where their financial needs can be met.
  • •Follow up on customer questions, find solutions, and respond timely to correspondence.
  • •Handle daily office responsibilities and support efficient office operations with the platform team.
  • •Maintain cash balancing records in line with policy; find and correct outages and enlist help as needed.
  • •Refer customers to bankers and business partners for consultative conversations and escalate complex issues to lead support as necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfortably interact with and serve the public, following dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems; flexibility in scheduling.
Education:High School
Skills:Customer serviceConfidentialityEthical conductProblem-solvingSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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