Seasonal Coordinator - Client Relations Center

Hermes
New York
Workplace: OnsiteTemporaryUSD 21+ hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Professionalism","Discretion","Multitasking","Problem-solving"]

Work onsite in New York’s Client Relations Center supporting Hermes.com’s omnichannel experience. Serve as the primary point of contact for Hermes.com and flagship boutique clients, handling phone, email, and live chat inquiries while upholding exceptional customer service. Resolve client issues, place and follow up on online orders, address delivery concerns for e-commerce purchases, and collaborate with internal partners to exceed expectations with professionalism, discretion, and attention to detail.

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Hermes
Hermes
2 months ago

Seasonal Coordinator - Client Relations Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Work onsite in New York’s Client Relations Center supporting Hermes.com’s omnichannel experience. Serve as the primary point of contact for Hermes.com and flagship boutique clients, handling phone, email, and live chat inquiries while upholding exceptional customer service. Resolve client issues, place and follow up on online orders, address delivery concerns for e-commerce purchases, and collaborate with internal partners to exceed expectations with professionalism, discretion, and attention to detail.
Location: New York
Workplace: Onsite
Employment Type: Temporary · 3 months
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Answer phone, email, and live chat inquiries with strong verbal and written communication.
  • •Display and apply product knowledge while conveying Hermès style, values, and vision.
  • •Follow up on and resolve client issues and inquiries in a timely manner.
  • •Place online orders and follow up on pending orders, including resolving e-commerce delivery issues.
  • •Collaborate with internal partners to ensure resolution and exceed client expectations. (All other duties as assigned)

Pay and Benefits

Salary: USD 21 hourly

Key Requirements

  • •Open availability Monday through Sunday with flexibility to meet business needs.
  • •1–2 years’ experience in a call center or customer service role, including hands-on internships.
  • •Strong verbal and written communication skills.
  • •Experience in luxury retail, hospitality, or high-end customer service.
  • •Familiarity with CRM systems and call center software, plus knowledge of Microsoft Excel and Word.
Experience:1-2 yearsCall centerCustomer serviceLuxury retailHospitalityE-commerce
Skills:CommunicationProfessionalismDiscretionMultitaskingProblem-solving
Tech Stack:CRM systemsCall center softwareMicrosoft ExcelMicrosoft Word

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn