Solutions Engineer

Incident
San Francisco
Workplace: OnsiteFull timeUSD 105,000 - 125,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Relationship-building","Presentation","Collaboration","Problem-solving"]

As a Solutions Engineer on the incident.io team, you’ll partner with sales to design customized, technically-credible incident management solutions for B2B SaaS prospects. You’ll maintain deep product knowledge, surface gaps to speed up sales cycles, collaborate with Product and Engineering for feedback, and help shape the SE function as an autonomous founding team member.

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FursaFursa
Incident
Incident
7 months ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

As a Solutions Engineer on the incident.io team, you’ll partner with sales to design customized, technically-credible incident management solutions for B2B SaaS prospects. You’ll maintain deep product knowledge, surface gaps to speed up sales cycles, collaborate with Product and Engineering for feedback, and help shape the SE function as an autonomous founding team member.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with the sales team to offer technical expertise and design customized solutions addressing customer challenges leveraging incident.io.
  • •Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
  • •Identify gaps and improvements in the current sales process to speed up sales cycles and scale knowledge across the GTM function.
  • •Collaborate with Product and Engineering teams to gather customer feedback and help shape the product roadmap for customer success.
  • •Be a founding member of the SE team, shaping the function by improving processes and creating sales enablement materials.

Pay and Benefits

Salary: USD 105,000 - 125,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth Insurance401kPaid LeaveEquity

Key Requirements

  • •Proven track record in a similar technical pre-sales or solutions engineering role, preferably in B2B SaaS.
  • •Strong technical aptitude with curiosity to understand how things work, including our technology, incident management, and customer personas.
Experience:B2B SaaSIncident managementAI SRE
Skills:CommunicationRelationship-buildingPresentationCollaborationProblem-solving
Tech Stack:Incident.ioDevOpsSRECRMSalesforce

Company Brief

Incident
Provides an all‑in‑one incident management platform that integrates on‑call scheduling, incident response, status pages and AI automation to help engineering teams detect, coordinate, resolve, and learn from software outages.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor