Customer Engineer

Hex
New York, San Francisco
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Problem-solving","Presentation","Customer relationship management"]

Customer Engineer at Hex is a post-sales technical role partnering with Account Executives, Product Experts and EPD teams to onboard new customers, guide data-driven setup, and educate users on Hex capabilities. You’ll translate customer insights into product feedback, drive adoption, and help shape the product roadmap while ensuring long-term customer success across NYC and SF offices.

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Hex
Hex
11 months ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Customer Engineer at Hex is a post-sales technical role partnering with Account Executives, Product Experts and EPD teams to onboard new customers, guide data-driven setup, and educate users on Hex capabilities. You’ll translate customer insights into product feedback, drive adoption, and help shape the product roadmap while ensuring long-term customer success across NYC and SF offices.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
  • •Work hands-on with strategic customers to build confidence in Hex, teach best practices and platform knowledge, advise on data curation strategies, and drive product adoption
  • •Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product
  • •Build relationships with Hex owners at customers in your book of business to gather feedback, test early features, and drive adoption
  • •Aggregate and share product feedback internally to inform the product roadmap and prioritization

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquity

Key Requirements

  • •2+ years in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management)
  • •Fluency in SQL and Python
  • •Familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers) and curiosity about AI in data
  • •Strong communication skills enabling collaboration with technical stakeholders and customers
  • •Ability to break down complex opportunities into discrete, testable hypotheses
Experience:2+ yearsDataAnalyticsCustomer-facing
Skills:CommunicationProblem-solvingPresentationCustomer relationship management
Languages:English
Tech Stack:SQLPythonBICloud data warehousesSemantic layersAI

Company Brief

Hex
Builds a collaborative data workspace that combines notebooks, dashboards, and SQL to help data teams explore, analyze, and share insights faster across organizations.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedIn