Tech Ops Analyst

Persona
New York
Workplace: HybridFull timeUSD 90,000 - 140,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsSkills: ["Problem-solving","Attention to detail","Customer experience","Collaboration","Cross-functional engagement","Communication"]

Take the lead on day-to-day IT operations for Persona’s New York office, ensuring internal systems run smoothly and employees get responsive technical assistance. You’ll support onboarding and offboarding with the People Ops team, set up video conferencing for all-hands, manage and track tech equipment, and research tools to improve internal efficiency. Ideal for hands-on IT beginners with strong problem-solving, attention to detail, and customer-focused collaboration skills.

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Persona
Persona
1 year ago

Tech Ops Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Take the lead on day-to-day IT operations for Persona’s New York office, ensuring internal systems run smoothly and employees get responsive technical assistance. You’ll support onboarding and offboarding with the People Ops team, set up video conferencing for all-hands, manage and track tech equipment, and research tools to improve internal efficiency. Ideal for hands-on IT beginners with strong problem-solving, attention to detail, and customer-focused collaboration skills.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Be front-line support for New York City-based employees, including leadership.
  • •Partner with People Ops to support smooth onboarding and offboarding for employees.
  • •Set up video conferencing for company all-hands.
  • •Procure and track tech equipment for employees (remote and in-office).
  • •Research new tools to optimize internal efficiencies across teams.

Pay and Benefits

Salary: USD 90,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveFamily PlanningLearning BudgetWellness StipendPensionCo-working Stipend

Key Requirements

  • •3 years of experience working in IT or equivalent experience.
  • •Experience with macOS, Google Workspace, Jamf Pro, and Okta.
  • •Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems.
  • •Strong passion for technology, automation, and efficiency.
  • •Great at finding solutions and explaining your thought process to achieve results.
Experience:3+ years
Skills:Problem-solvingAttention to detailCustomer experienceCollaborationCross-functional engagementCommunication
Tech Stack:MacOSGoogle WorkspaceJamf ProOktaVideo conferencing

Company Brief

Persona
Provides a configurable, privacy-first identity infrastructure platform for businesses to collect, verify, manage, and make decisions about individuals’ and business identities for KYC/AML, fraud prevention, and onboarding.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor