Account Manager (German Speaker)

Moss
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer focus","Communication","Analytical thinking","Problem-solving","Negotiation"]

Account Manager in a B2B SaaS environment focused on proactive customer engagement, upselling, and data-driven revenue health. Drive adoption of spend management features, act as a product ambassador, and design the customer journey to boost retention. Collaborate with internal stakeholders in a fast-paced European SaaS scale-up, with equity and growth opportunities.

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Moss
Moss
6 months ago

Account Manager (German Speaker)

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Job Summary

Account Manager in a B2B SaaS environment focused on proactive customer engagement, upselling, and data-driven revenue health. Drive adoption of spend management features, act as a product ambassador, and design the customer journey to boost retention. Collaborate with internal stakeholders in a fast-paced European SaaS scale-up, with equity and growth opportunities.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive customer engagement - building and nurturing value-creating and scalable relationships to drive activation of spend management features.
  • •Upsell - identify new business opportunities and product/feature optimisation initiatives to increase value for existing accounts.
  • •Measure success and provide data insights - monitor revenue trajectory using KPIs such as spend engagement, SaaS uplift and renewals.
  • •Act as Product ambassador - communicate client feedback and advise on current and future product features.
  • •Thrive for process excellence - design and deliver client journey touchpoints to increase customer satisfaction and long-term retention.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkLearning Budget

Key Requirements

  • •Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
  • •Prior experience with upselling products and product features to existing clients.
  • •Fluent in English (C2).
Experience:SaaSB2BFinance
Skills:Customer focusCommunicationAnalytical thinkingProblem-solvingNegotiation
Languages:English

Company Brief

Moss
Berlin-based fintech providing spend management software, corporate cards, invoice and expense automation for SMEs and finance teams, enabling real-time control of company spending and integrations with accounting/ERP systems.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2019
Glassdoor
Glassdoor: 3.4
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