Loyalty Concierge

Constellation Brands
United States
Workplace: OnsiteFull timeUSD 69,500 - 102,100Function: Hospitality & Food ServiceSkills: ["Interpersonal skills","Communication","Problem-solving","Organization","Professionalism"]

Serve as the primary relationship manager for wine club members, delivering high-touch concierge service through phone, email, and in-person interactions. Coordinate member communications, club releases, and VIP hospitality experiences by partnering with Hospitality, Events, Reservations, Operations, Brand, and eCommerce teams. Manage club operations and customer care, including order/shipping inquiries and service recovery, while tracking engagement and feedback to improve retention, satisfaction, and lifetime value.

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FursaFursa
Constellation Brands
Constellation Brands
3 days ago

Loyalty Concierge

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary relationship manager for wine club members, delivering high-touch concierge service through phone, email, and in-person interactions. Coordinate member communications, club releases, and VIP hospitality experiences by partnering with Hospitality, Events, Reservations, Operations, Brand, and eCommerce teams. Manage club operations and customer care, including order/shipping inquiries and service recovery, while tracking engagement and feedback to improve retention, satisfaction, and lifetime value.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Serve as the primary point of contact for wine club members and VIP guests, delivering personalized concierge service via phone, email, and in-person interactions.
  • •Coordinate member communications and club program execution, partnering with Hospitality, Events, Operations, Brand, and eCommerce teams.
  • •Maintain accurate membership records, customer profiles, preferences, and customer data in company systems.
  • •Manage customer care and service recovery, including inbox/phone inquiries and follow-up to resolve shipping, fulfillment, and order issues.
  • •Monitor engagement and feedback to support loyalty growth, retention, tenure, and lifetime value, and share insights/recommendations with leadership.

Pay and Benefits

Salary: USD 69,500 - 102,100
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •Proven experience in customer service, hospitality, or client relations, preferably in membership-based or luxury environments.
  • •Excellent interpersonal and communication skills to build rapport and trust quickly with diverse individuals.
  • •Strong problem-solving skills and a proactive approach to resolving issues efficiently.
  • •Passion for personalized, high-touch customer experiences with discretion and professionalism.
  • •Availability to work on-site (including peak hours/events) and accommodate club member needs; must be at least 21 years old.
Experience:Customer serviceHospitalityClient relationsMembership programsLuxury brand
Skills:Interpersonal skillsCommunicationProblem-solvingOrganizationProfessionalism
Tech Stack:CRM systemsCustomer engagement platformsReservations systemsCompany systemsWebsite updates

Company Brief

Constellation Brands
Produces, markets, and distributes beer, wine, and spirits brands across North America and internationally, including major labels and craft offerings, serving retail, on-premise, and e-commerce channels.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Victor, United States
Founded: 1945
WebsiteLinkedIn