Service Operations Coordinator

Delivery Hero
Budapest
Workplace: HybridFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Team player"]

Detail-oriented Service Operations Coordinator to support day-to-day service operations, collaborate with internal teams and BPO partners, monitor KPIs, maintain SOPs, and implement process improvements to ensure high-quality customer and partner support within a fast-paced food delivery environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
6 months ago

Service Operations Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Detail-oriented Service Operations Coordinator to support day-to-day service operations, collaborate with internal teams and BPO partners, monitor KPIs, maintain SOPs, and implement process improvements to ensure high-quality customer and partner support within a fast-paced food delivery environment.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Handle daily service operations tasks to support overall team goals and ensure service levels are met.
  • •Monitor KPIs and contribute to operational targets by maintaining accuracy, speed, and quality.
  • •Escalate complex operational issues and follow up to ensure resolution and process improvement.
  • •Maintain process documentation and support SOP adherence.
  • •Support implementation of new initiatives and process changes aimed at improving service effectiveness.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •Diploma, Degree, or relevant qualification in any field preferred
  • •1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries
  • •Strong communication skills in either Norwegian/German AND English, both written and verbal
  • •Comfortable using tools such as Google Workspace or Microsoft Office
  • •Familiarity with CRM, ticketing, or operations platforms is a plus
Experience:1-3 years
Skills:CommunicationProblem-solvingTeam player
Languages:EnglishNorwegianGerman
Tech Stack:Google WorkspaceMicrosoft OfficeCRMTicketingData reportingSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor