Customer Service Agent: French (morning shift)

Provide customer service for incidents via email, phone, and social media, handling incoming calls, chats, and inquiries while delivering accurate information using the right tools. Resolve complaints with appropriate solutions and follow up to ensure issues are resolved, maintaining customer interaction records and processing accounts and documents. During incident variability, support the Operations department in parallel work. Morning shift is 8:00–17:00, 5 days/week.