Retool

3 months ago

Manager, Revenue Strategy & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Senior role shaping the post-sale organization for Retool by defining performance metrics, driving proactive customer outcomes, and partnering with RevOps, Finance, and Product to align customer strategy with business goals. Focuses on analytics, automation, and AI-enabled insights to inform leadership decisions and scale TCX and Customer Success activities.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Define and evolve key metrics across customer health, engagement, retention, and expansion—and ensure they actually drive behavior
•Deliver clear, opinionated insights and recommendations that inform strategy and planning (not just surface data)
•Conduct deep-dive analyses to uncover trends, risks, and opportunities across the customer lifecycle
•Partner with leadership to design and refine segmentation, coverage models, and engagement strategies
•Identify gaps in how we operate across TCX and Customer Success, and drive alignment on how to improve

Pay and Benefits

Salary: USD 284,800 - 360,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kHybrid Work

Key Requirements

•Strong analytical and strategic thinking—you don’t just report on data, you form a point of view and push for action
•Experience supporting Customer Success, Technical Customer Experience, or post-sale functions in a high-growth environment
•Proven ability to influence senior stakeholders and challenge thinking when needed—you’re a partner, not an order-taker
•Comfort operating in ambiguity and helping define structure where it doesn’t yet exist
•Ability to connect the dots across data, customer behavior, and business outcomes

Experience:SaaSEnterprise softwareCustomer success

Skills:Analytical thinkingStrategic thinkingInfluencingStakeholder managementCommunication

Tech Stack:AIAutomationData analytics

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

3 months ago

Manager, Revenue Strategy & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Define and evolve key metrics across customer health, engagement, retention, and expansion—and ensure they actually drive behavior
•Deliver clear, opinionated insights and recommendations that inform strategy and planning (not just surface data)
•Conduct deep-dive analyses to uncover trends, risks, and opportunities across the customer lifecycle
•Partner with leadership to design and refine segmentation, coverage models, and engagement strategies
•Identify gaps in how we operate across TCX and Customer Success, and drive alignment on how to improve

Pay and Benefits

Salary: USD 284,800 - 360,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kHybrid Work

Key Requirements

•Strong analytical and strategic thinking—you don’t just report on data, you form a point of view and push for action
•Experience supporting Customer Success, Technical Customer Experience, or post-sale functions in a high-growth environment
•Proven ability to influence senior stakeholders and challenge thinking when needed—you’re a partner, not an order-taker
•Comfort operating in ambiguity and helping define structure where it doesn’t yet exist
•Ability to connect the dots across data, customer behavior, and business outcomes

Experience:SaaSEnterprise softwareCustomer success

Skills:Analytical thinkingStrategic thinkingInfluencingStakeholder managementCommunication

Tech Stack:AIAutomationData analytics

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn