Call Center Agent

American Hospital Dubai
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Problem solving"]

Answer calls and handle daily inquiries for prospective customers and hospital staff, using proper telephone etiquette and customer-service standards. Schedule and confirm patient appointments through iConnect, manage appointment changes, and transfer calls to the appropriate Call Center Nurses when needed. Enter and update patient information, support clinic workflows with accurate reporting and SMS follow-ups, and maintain compliance with hospital safety, infection, and security policies.

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FursaFursa
American Hospital Dubai
American Hospital Dubai
13 hours ago

Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Answer calls and handle daily inquiries for prospective customers and hospital staff, using proper telephone etiquette and customer-service standards. Schedule and confirm patient appointments through iConnect, manage appointment changes, and transfer calls to the appropriate Call Center Nurses when needed. Enter and update patient information, support clinic workflows with accurate reporting and SMS follow-ups, and maintain compliance with hospital safety, infection, and security policies.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer phone calls and respond politely to customer and staff inquiries.
  • •Enter, modify, and update patient information in iConnect according to established criteria.
  • •Schedule, book, confirm, and manage patient appointments, including transfers, cancellations, and rescheduling per policy.
  • •Facilitate callers and patients by providing physician information and directing them to the appropriate clinic.
  • •Ensure compliance with hospital safety, infection, and security policies while supporting call center operations and reporting.

Key Requirements

  • •High school graduate
  • •Excellent English and Arabic verbal/written communication skills
  • •Basic computer literacy
  • •Exposure to or experience with customer service principles
  • •Medical terminology/or exposure to a medical environment
Experience:Customer serviceMedical environmentCall centre
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementProblem solving
Languages:EnglishArabic
Tech Stack:IConnectSMSCall recording systemElectronic telephone message form

Company Brief

American Hospital Dubai
American Hospital Dubai is a full-service private hospital offering comprehensive medical, surgical, and diagnostic services, combining international standards of care with advanced technology to serve local and international patients in Dubai.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn