Customer Service Representative (Glasgow, GB, G1 3LB)

HSBC
Glasgow
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Resilience","Attention to detail"]

Provide outstanding face-to-face customer service in a fast-paced HSBC branch by owning transactional requests and answering product queries. Process transactions accurately, educate customers on HSBC self-service devices and digital banking platforms, and support resolution of customer enquiries. Collaborate with the branch team to improve workflows and deliver an excellent customer experience, supported by full in-branch training and learning opportunities.

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FursaFursa
HSBC
HSBC
1 day ago

Customer Service Representative (Glasgow, GB, G1 3LB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding face-to-face customer service in a fast-paced HSBC branch by owning transactional requests and answering product queries. Process transactions accurately, educate customers on HSBC self-service devices and digital banking platforms, and support resolution of customer enquiries. Collaborate with the branch team to improve workflows and deliver an excellent customer experience, supported by full in-branch training and learning opportunities.
Location: Glasgow
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner in a busy branch environment, following policies and procedures.
  • •Process a wide range of transactions while maintaining a high degree of accuracy.
  • •Answer specific product queries and support customers with transactional or service requests.
  • •Educate customers on HSBC self-service devices and alternative digital banking platforms.
  • •Collaborate with the branch team and help improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife InsuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage customers in effective conversations with empathy.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised, friendly, efficient service.
  • •Be resilient to a continuously changing environment.
  • •Provide exceptional face-to-face service in a fast-paced, busy branch environment while adhering to policies and procedures.
  • •Show excellent attention to detail and process a wide range of transactions with high accuracy.
Skills:CommunicationEmpathyCustomer serviceResilienceAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn