Technical Account Manager, Europe

Socket
United States, United Kingdom, London
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Problem-solving","Team collaboration"]

Own post-sale relationships for European customers as the main technical advisor, translating Socket capabilities into practical solutions, guiding onboarding, and troubleshooting issues alongside engineering. Act as the front line for technical support, drive customer success plans, and collaborate with Account Executives on renewals and expansions.

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FursaFursa
Socket
Socket
2 months ago

Technical Account Manager, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own post-sale relationships for European customers as the main technical advisor, translating Socket capabilities into practical solutions, guiding onboarding, and troubleshooting issues alongside engineering. Act as the front line for technical support, drive customer success plans, and collaborate with Account Executives on renewals and expansions.
Location: United States, United Kingdom, London
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own post-sales relationship as the main point of contact and technical advisor for European customers.
  • •Strategize with Account Executives on upsells, renewals and expansions, and conduct Quarterly Business Reviews with strategic customers.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkEquityHealth InsurancePaid ParentalFlexible Time-off

Key Requirements

  • •6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
  • •2+ years as the dedicated point of contact for customers with an emphasis on quarterly health checks and success
  • •Background in application security, DevSecOps, or open-source ecosystems
  • •Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
  • •Ability to read and reason about code (JavaScript, Python, TypeScript)
Experience:6+ yearsOpen sourceSecurityDevsecops
Skills:CommunicationProblem-solvingTeam collaboration
Languages:English
Tech Stack:GitHub ActionsJenkinsCircleCIJavaScriptPythonTypeScriptAPIsWebhooksSaaSPackage ManagersCI/CDGitHubSlackZendeskGrafana

Company Brief

Socket
Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.
Industry: Developer Tools
Website