Customer Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Handle customer inquiries and resolve complaints across phone, email, chat, and in-person channels. Provide accurate product and policy information, support order processing and returns, and investigate issues while escalating complex cases. Improve customer service processes through strategy development, metrics analysis, and updated standard operating procedures. Lead customer service projects end-to-end, coordinating cross-functional teams with a strong focus on Safety and 5S practices.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
•Assist with placing orders, processing returns, and resolving issues related to customer accounts and orders.
•Investigate and troubleshoot customer issues, escalating complex problems to higher-level support as needed.
•Develop service improvement strategies by analyzing customer feedback and service metrics and keeping standard operating procedures updated.
•Lead and manage customer service projects from planning through monitoring and reporting, coordinating cross-functional teams while following Safety and 5S practices.

Key Requirements

•Bachelor’s degree required; IT background/major is an advantage.
•4+ years of experience in customer service for the apparel industry is preferred.
•Strong ability to manage multiple priorities and issues.
•Understanding of customer service software/tools, including Microsoft applications and Excel formulas.
•Strong English verbal and written communication skills.

Experience:4+ yearsCustomer serviceApparel

Education:Bachelor's in IT

Skills:CommunicationLeadershipInterpersonal skillsProblem-solvingConflict resolution

Languages:English

Tech Stack:Microsoft applicationsExcelERPIT systems

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

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Avery Dennison

3 months ago

Customer Service Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Indonesia

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.
•Assist with placing orders, processing returns, and resolving issues related to customer accounts and orders.
•Investigate and troubleshoot customer issues, escalating complex problems to higher-level support as needed.
•Develop service improvement strategies by analyzing customer feedback and service metrics and keeping standard operating procedures updated.
•Lead and manage customer service projects from planning through monitoring and reporting, coordinating cross-functional teams while following Safety and 5S practices.

Key Requirements

•Bachelor’s degree required; IT background/major is an advantage.
•4+ years of experience in customer service for the apparel industry is preferred.
•Strong ability to manage multiple priorities and issues.
•Understanding of customer service software/tools, including Microsoft applications and Excel formulas.
•Strong English verbal and written communication skills.

Experience:4+ yearsCustomer serviceApparel

Education:Bachelor's in IT

Skills:CommunicationLeadershipInterpersonal skillsProblem-solvingConflict resolution

Languages:English

Tech Stack:Microsoft applicationsExcelERPIT systems

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website