Program Manager

Twilio
Colombia
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Presentation","Problem-solving","Stakeholder management","Prioritization"]

Own customer technology engagements end to end, setting and managing scope, budget, and timelines while ensuring customers successfully implement and expand Twilio platform usage. Serve as the primary point of contact across the project lifecycle, guiding solution architecture, system configuration, integration patterns, and deployments. Lead technical resources, monitor usage and technical health, troubleshoot implementation issues, and deliver clear status reporting to stakeholders to drive measurable business outcomes and revenue growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Twilio
Twilio
1 day ago

Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer technology engagements end to end, setting and managing scope, budget, and timelines while ensuring customers successfully implement and expand Twilio platform usage. Serve as the primary point of contact across the project lifecycle, guiding solution architecture, system configuration, integration patterns, and deployments. Lead technical resources, monitor usage and technical health, troubleshoot implementation issues, and deliver clear status reporting to stakeholders to drive measurable business outcomes and revenue growth.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Set, manage, and meet customer expectations for scope, budget, and timeline to meet contractual obligations.
  • •Serve as the primary point of contact throughout engagement delivery, advising on solution architecture, system configuration, integration patterns, and deployment strategies.
  • •Lead end-to-end project lifecycle activities including solution design, implementation, configuration, production monitoring, and ongoing adherence to best practices.
  • •Partner with Professional Services team members to design, configure, and implement solutions and contribute to technical discussions and delivery activities.
  • •Lead a team of technical resources and proactively analyze usage patterns, technical health, and implementation approaches to identify optimization opportunities.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

  • •5+ years of project/program management experience implementing or delivering software solutions, preferably SaaS-based.
  • •Excellent written and verbal communication, persuasion, and presentation skills across all levels of an organization.
  • •Ability to handle multiple competing priorities in a fast-paced environment and drive projects forward in ambiguous situations.
  • •Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping, API integrations, and system deployments.
  • •Demonstrated ability to serve as a subject matter expert and trusted advisor in a software implementation or technical consulting environment.
Experience:SaaS
Skills:CommunicationPresentationProblem-solvingStakeholder managementPrioritization
Certifications:PMIScrum.org
Languages:English
Tech Stack:APIsSaaSEmailVoiceMessagingVideoCustomer Data Platform2FACRMAgileScrumMuleSoftWorkatoTray.io

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn