Head of Global Service Delivery - Mexico

Allianz
Mexico
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Leadership","Stakeholder management","Change management","Budgeting","Cost optimization","Policy compliance"]

Senior leadership role overseeing Global Service Delivery Operations across multiple locations, responsible for governance, offshoring strategy, ramp-up/down planning, and cross-functional collaboration (Operations, Facilities, HR, Finance, IT) to deliver improved customer service and cost efficiency.

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Allianz
Allianz
4 months ago

Head of Global Service Delivery - Mexico

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Senior leadership role overseeing Global Service Delivery Operations across multiple locations, responsible for governance, offshoring strategy, ramp-up/down planning, and cross-functional collaboration (Operations, Facilities, HR, Finance, IT) to deliver improved customer service and cost efficiency.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Provide strategic leadership for Global Service Delivery operations, ensuring delivery standards across sites in collaboration with Lines of Business.
  • •Oversee offshoring strategy development and governance to align with organizational goals and cost efficiency.
  • •Lead ramp-up/down planning for sites and manage multi-LOB footprint to maintain high customer service levels.
  • •Drive cross-functional collaboration (Operations, Facilities, HR, Finance, IT) to enable OneTeam approach and support transitions of processes to the delivery center.
  • •Develop and maintain governance, risk management, and performance frameworks (SLAs, KPIs) to ensure predictable, high-quality delivery.

Key Requirements

  • •Senior leadership experience managing large-scale Global Service Delivery / Shared Services / Offshoring operations.
  • •Proven track record in multi-site, cross-LOB operational governance and service delivery transformation.
  • •Strong background in offshoring strategy, transitions, ramp-up/ramp-down planning, and service migrations.
  • •Demonstrated ability to lead cross-functional teams (Operations, Facilities, HR, Finance, IT).
  • •Deep expertise in operating model design, service management, governance frameworks, and SLA/KPI oversight.
Experience:Global service deliveryOffshoringShared servicesGovernanceSLA/KPI
Skills:LeadershipStakeholder managementChange managementBudgetingCost optimizationPolicy compliance

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn