Senior Executive IT Support Engineer, Tech Foundations

Airbnb
San Francisco
Workplace: OnsiteFull timeUSD 132,000 - 155,000Function: IT Support & HelpdeskExperience: 8+ yearsSkills: ["Judgment","Discretion","Cross-functional influence","Technical leadership","Communication"]

Provide high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners, owning complex and time-critical issues across endpoints, mobile devices, identity and access, connectivity, collaboration tools, and AV/video conferencing. Anticipate risks, resolve across multiple technology teams, and drive recurring improvements by identifying patterns and influencing underlying technology roadmaps. Lead standards, runbooks, troubleshooting approaches, and mentor engineers while participating in after-hours coverage and occasional onsite/event support.

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FursaFursa
Airbnb
Airbnb
16 hours ago

Senior Executive IT Support Engineer, Tech Foundations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners, owning complex and time-critical issues across endpoints, mobile devices, identity and access, connectivity, collaboration tools, and AV/video conferencing. Anticipate risks, resolve across multiple technology teams, and drive recurring improvements by identifying patterns and influencing underlying technology roadmaps. Lead standards, runbooks, troubleshooting approaches, and mentor engineers while participating in after-hours coverage and occasional onsite/event support.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide direct, high-touch, end-to-end technology support for executives and Executive Business Partners, owning complex or sensitive/time-critical issues.
  • •Troubleshoot across endpoints, mobile devices, identity and access, connectivity, collaboration tools, AV, conferencing, and other systems impacting the executive experience.
  • •Maintain ownership of multi-technology issues by engaging the right technical owners and driving resolution through closure.
  • •Own executive technology lifecycle needs such as onboarding, offboarding, and device transitions with careful planning and continuity.
  • •Develop IT Support technical standards, runbooks, and knowledge materials; mentor engineers and help raise the team’s craft; participate in after-hours and occasional onsite/travel/event support as required.
Travel: Low travel

Pay and Benefits

Salary: USD 132,000 - 155,000
Equity and Bonus:Equity
Perks:Annual BonusEquity

Key Requirements

  • •8+ years of enterprise IT support/workplace technology/systems support experience, including meaningful experience supporting executives or business-critical environments.
  • •Strong hands-on capability across enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
  • •Experience taking ambiguous technical/operational problems, defining an approach, and driving implementation with limited direction.
  • •Demonstrated ability to identify patterns across support issues and translate them into broader technical/operational/service improvements.
  • •Ability to influence decisions across teams you don’t directly manage and to communicate complex issues clearly to executives and senior leaders.
Experience:8+ yearsEnterprise IT supportWorkplace technology
Skills:JudgmentDiscretionCross-functional influenceTechnical leadershipCommunication
Languages:En

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn