Twilio

4 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Technical Account Manager 3 at Twilio will act as the designated technical contact for strategic customers, resolving complex issues, delivering proactive guidance on Twilio technologies, and collaborating with Product/Engineering to drive improvements. You’ll work with customers’ developers and architects, troubleshoot API and cloud solutions, and communicate trends and feedback to empower customers and reduce downtime.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
•Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
•Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
•Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
•Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs

Pay and Benefits

Perks:Health InsuranceRetirement

Key Requirements

•4+ years of proven experience
•Twilio Messaging and/or Voice experience
•Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions
•Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
•Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries

Experience:4+ yearsSaaSCloud Communications

Skills:RESTAPIsTCPUDPSSL/TLSJavaScriptWebRTCTwilio API

Languages:English

Tech Stack:RESTAPIsTCPUDPSSL/TLSJavaScriptWebRTCTwilio API

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

4 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
•Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
•Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
•Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
•Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs

Pay and Benefits

Perks:Health InsuranceRetirement

Key Requirements

•4+ years of proven experience
•Twilio Messaging and/or Voice experience
•Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions
•Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
•Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries

Experience:4+ yearsSaaSCloud Communications

Skills:RESTAPIsTCPUDPSSL/TLSJavaScriptWebRTCTwilio API

Languages:English

Tech Stack:RESTAPIsTCPUDPSSL/TLSJavaScriptWebRTCTwilio API

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn