Credit Specialist - Credit Bust Out

American Express
Amsterdam
Workplace: HybridFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Interpersonal skills","Negotiation","Relationship management","Judgment","Teamwork","Initiative","Customer service orientation"]

Analyze cardholder behavior in the Credit Bust Out team to detect first-party fraud and determine whether accounts are genuine with intent to repay. Use internal and external risk assessment tools, review applications and account linkages, take preventative actions such as blocking cards, and escalate high-risk accounts. Balance customer experience with risk controls while serving card members through effective, assertive communication and judgment.

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FursaFursa
American Express
American Express
2 days ago

Credit Specialist - Credit Bust Out

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Analyze cardholder behavior in the Credit Bust Out team to detect first-party fraud and determine whether accounts are genuine with intent to repay. Use internal and external risk assessment tools, review applications and account linkages, take preventative actions such as blocking cards, and escalate high-risk accounts. Balance customer experience with risk controls while serving card members through effective, assertive communication and judgment.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Use internal and external risk assessment tools to pre-empt potential high credit loss accounts.
  • •Assess the risk of false applications and review card accounts for patterns of spend and known indicators.
  • •Determine linkages to other accounts and past personal history to evaluate company risk.
  • •Take preventative actions in a timely and accurate manner by placing the appropriate blocks on cards.
  • •Escalate high value, high risk accounts to the Team Leader or above for early warning purposes.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveHybrid WorkRetirement

Key Requirements

  • •Excellent communicator with exceptional interpersonal skills.
  • •Assertive with an accomplished telephone manner and confident decision-making.
  • •Able to use negotiation and relationship management skills to achieve win-win outcomes.
  • •Comfortable working in a results-oriented, positive, self-motivated way as part of a team.
  • •Professional, well-presented, and passionate about American Express and customer service.
Skills:CommunicationInterpersonal skillsNegotiationRelationship managementJudgmentTeamworkInitiativeCustomer service orientation
Languages:US
Tech Stack:Risk assessment tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn