Customer support agent

Yassir
Algiers
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Problem-solving","Empathetic listening","Patience","Stress resilience"]

Customer support agent role focused on providing high-quality assistance to clients, handling orders via dashboard, resolving issues, and ensuring a positive customer experience in a multi-laceted operations team in Algiers.

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FursaFursa
Yassir
Yassir
9 months ago

Customer support agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 minutes agoStatus: Live

Job Summary

Customer support agent role focused on providing high-quality assistance to clients, handling orders via dashboard, resolving issues, and ensuring a positive customer experience in a multi-laceted operations team in Algiers.
Location: Algiers
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Traiter les commandes des clients à partir du dashboard selon sa zone de travail.
  • •Reporter chaque problème rencontré avec un client ou un partenaire sur l’outil mis à disposition.
  • •Appliquer et respecter les procédures et processus de travail en vigueur.
  • •Remonter tout dysfonctionnement, contraintes rencontrées ou propositions d'amélioration à son superviseur ou Manager.
  • • Fournir un soutien et une assistance de qualité aux clients de l'entreprise, en répondant à leurs questions, en résolvant leurs problèmes et en assurant une expérience client positive.

Key Requirements

  • •Technicien Supérieur/ bac+2 en communication, gestion, commerce.
  • •Une première expérience dans un poste en relation clients est souhaité
  • •Orientation client
  • •Bonne communication orale et écrite en Français et en Arabe
Experience:Customer supportService desk
Education:Associate's in communication, gestion, commerce
Skills:CommunicationProblem-solvingEmpathetic listeningPatienceStress resilience
Languages:FrenchArabic

Company Brief

Yassir
Yassir is a North African super app offering ride-hailing, delivery, and fintech services. It connects riders, couriers, and merchants through a mobile platform focused on emerging markets across Africa.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Algiers, Algeria
Founded: 2017
Website