Supervisor I

Tapestry
United States
Workplace: OnsiteFull timeUSD 16 - 24.75Function: SalesExperience: 2+ yearsSkills: ["Communication","Coaching","Customer focus","Leadership","Multitasking"]

Lead store floor supervision and support store leadership in creating a high-energy, customer-first sales environment. Drive personal sales performance and team KPI targets by analyzing metrics and coaching behaviors. Build client relationships to improve in-store and after-sales experiences, repeat business, and VIP retention. Oversee opening/closing procedures, POS transactions, and inventory accuracy, while advancing omni-channel and virtual selling initiatives including live-stream shopping.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tapestry
Tapestry
5 months ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead store floor supervision and support store leadership in creating a high-energy, customer-first sales environment. Drive personal sales performance and team KPI targets by analyzing metrics and coaching behaviors. Build client relationships to improve in-store and after-sales experiences, repeat business, and VIP retention. Oversee opening/closing procedures, POS transactions, and inventory accuracy, while advancing omni-channel and virtual selling initiatives including live-stream shopping.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and apply best practices.
  • •Build client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences to drive repeat business and VIP retention.
  • •Coach the team on goals and performance; support recruitment, onboarding, role modeling, feedback, and ongoing training.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Oversee operational excellence: POS transactions and inventory functions, maintain an organized stockroom, and drive omni-channel/virtual selling including live-stream shopping.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
  • •Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
  • •Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Strong English language proficiency and social media literacy; comfort with omni-channel/virtual selling tools and clienteling systems.
Experience:2+ yearsRetailLuxury retail
Skills:CommunicationCoachingCustomer focusLeadershipMultitasking
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordPowerPointOutlookPOSOmni-channelLive-stream shoppingSocial mediaClienteling systems

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor