Guest Services - TLA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Interact with guests in the venue’s front of house, answering questions, scanning tickets, and helping patrons find seats and navigate the event. Resolve guest complaints, assist with accommodations for special needs, and provide guidance during emergencies. Help maintain a safe, clean, and welcoming environment while supporting verification of tickets, passes, and restricted-area staff credentials. Post-show tasks like breakdown and safety/emergency response may also be required.

Location: Philadelphia

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Greet guests, scan tickets on entry, and assist with locating seats during events.
•Answer guest questions and provide directions inside or outside the venue.
•Resolve guest complaints or problems promptly and professionally.
•Verify ticket/pass authenticity and may help verify staff credentials for restricted areas.
•Support guest and staff safety, including guiding guests during emergencies and assisting with post-show duties.

Key Requirements

•Customer service driven with strong ability to resolve guest issues.
•Excellent verbal, written, and interpersonal communication skills.
•Sound judgment, tact, and diplomacy when handling guest interactions and complaints.
•Strong teamwork skills and ability to execute tasks in a fast-paced environment.
•Ability to perform physical requirements including constant walking, climbing stairs, and lifting/carrying up to 50 lbs occasionally.

Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

1 week ago

Guest Services - TLA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Greet guests, scan tickets on entry, and assist with locating seats during events.
•Answer guest questions and provide directions inside or outside the venue.
•Resolve guest complaints or problems promptly and professionally.
•Verify ticket/pass authenticity and may help verify staff credentials for restricted areas.
•Support guest and staff safety, including guiding guests during emergencies and assisting with post-show duties.

Key Requirements

•Customer service driven with strong ability to resolve guest issues.
•Excellent verbal, written, and interpersonal communication skills.
•Sound judgment, tact, and diplomacy when handling guest interactions and complaints.
•Strong teamwork skills and ability to execute tasks in a fast-paced environment.
•Ability to perform physical requirements including constant walking, climbing stairs, and lifting/carrying up to 50 lbs occasionally.

Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website