Guest Services - TLA

Live Nation Entertainment
Philadelphia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Judgment","Problem-solving","Teamwork"]

Provide guest-facing service in a live music venue by greeting patrons, scanning tickets on entry, answering questions, resolving complaints, and helping guests find seats and exits. Support venue safety, cleanliness, and emergency instructions, assist patrons with special needs, and may help at informational kiosks. You’ll interact with guests, staff, and visiting artists while maintaining an excellent guest experience before and during events.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services - TLA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide guest-facing service in a live music venue by greeting patrons, scanning tickets on entry, answering questions, resolving complaints, and helping guests find seats and exits. Support venue safety, cleanliness, and emergency instructions, assist patrons with special needs, and may help at informational kiosks. You’ll interact with guests, staff, and visiting artists while maintaining an excellent guest experience before and during events.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Greet guests and scan tickets upon entry to the venue.
  • •Answer guest questions and assist guests with locating seats and navigating the venue.
  • •Resolve guest complaints or problems and verify tickets/passes for authenticity.
  • •Assist with guests with special needs, including seat accommodations.
  • •Support guest and venue safety by following emergency instructions and helping with post-show breakdown as needed.

Key Requirements

  • •Customer service driven attitude.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Strong judgment, tact, and diplomacy to handle guest situations.
  • •Creative problem-solving skills to resolve guest inquiries and complaints.
  • •Ability to walk, climb stairs, and lift/carry 50 lbs+ as required by the role.
Skills:Customer serviceCommunicationJudgmentProblem-solvingTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor