Senior Customer Success Manager, SEUR

GitLab
France
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Exceptional communication","Organizational skills","Presentation skills","Analytical thinking","Self-starter"]

Partner with SEUR customers to turn pre-sales plans into clear business outcomes, guiding adoption across the customer journey. Use deep knowledge of the GitLab platform, best practices, and release updates to drive retention, satisfaction, and growth. Own a book of assigned customers as a liaison for GitLab questions, issues, and escalations, collaborating with Support, Product Management, Engineering, and others. Communicate effectively in French.

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FursaFursa
GitLab
GitLab
2 days ago

Senior Customer Success Manager, SEUR

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with SEUR customers to turn pre-sales plans into clear business outcomes, guiding adoption across the customer journey. Use deep knowledge of the GitLab platform, best practices, and release updates to drive retention, satisfaction, and growth. Own a book of assigned customers as a liaison for GitLab questions, issues, and escalations, collaborating with Support, Product Management, Engineering, and others. Communicate effectively in French.
Location: France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Turn customers’ desired business outcomes into actionable objectives based on the pre-sales command plan
  • •Guide customers using knowledge of the GitLab platform, best practices, and use cases
  • •Understand the customer journey to support future adoption
  • •Serve as a liaison for GitLab questions, issues, or escalations, collaborating with Support and Product Management as needed
  • •Own a book of assigned customers to increase adoption, ensure retention and growth, and maintain customer satisfaction

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

  • •Understanding of Git and typical branching strategies
  • •Knowledge of software development lifecycle and development pipelines, including CI/CD and DevSecOps
  • •Prior experience in Customer Success (or equivalent) driving satisfaction, adoption, and retention
  • •Experience partnering with customers to define and achieve business outcomes
  • •Fluency in French
Experience:Customer SuccessDevSecOps
Skills:Exceptional communicationOrganizational skillsPresentation skillsAnalytical thinkingSelf-starter
Languages:French
Tech Stack:GitContinuous integrationContinuous deploymentDevSecOps

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn