Customer Support Technician I

Motorola Solutions
Utah, Texas, Florida, Indiana, Wisconsin, Illinois
Workplace: RemoteFull timeUSD 55,000 - 60,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Team collaboration","Problem-solving","Documentation","Issue tracking"]

Provide technical support to end-users for the Flex Support team, resolving complex software and hardware issues via phone, email, and chat. Troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux, perform network diagnostics, and escalate advanced cases to specialized engineering teams. Create knowledge base documentation, manage issue tracking in service desk tools, and help maintain seamless operational continuity in critical environments.

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Motorola Solutions
Motorola Solutions
2 hours ago

Customer Support Technician I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide technical support to end-users for the Flex Support team, resolving complex software and hardware issues via phone, email, and chat. Troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux, perform network diagnostics, and escalate advanced cases to specialized engineering teams. Create knowledge base documentation, manage issue tracking in service desk tools, and help maintain seamless operational continuity in critical environments.
Location: Utah, Texas, Florida, Indiana, Wisconsin, Illinois
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues
  • •Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux
  • •Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams
  • •Create knowledge base documentation for common technical issues
  • •Oversee issue tracking to support rapid resolution and high user satisfaction
Travel: Low travel

Pay and Benefits

Salary: USD 55,000 - 60,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveEquityParental Leave

Key Requirements

  • •High school diploma
  • •2+ years of experience in technical support
  • •Ability to obtain background clearance as required by government customers
  • •Technical troubleshooting across operating systems, network protocols, and software applications
  • •Ability to support proprietary solutions within Windows and Linux and manage incidents using service desk/ticketing tools
Experience:2+ years
Education:High School
Skills:Customer serviceTeam collaborationProblem-solvingDocumentationIssue tracking
Certifications:CompTIA A+CompTIA Network+ITIL
Tech Stack:WindowsLinuxPhone supportEmail supportChat supportNetwork diagnosticsService desk toolsTicketing systemsFlex Computer Aided DispatchCloud platformsRemote support toolsScripting languagesAI-enhanced productivity tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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