Geospatial Customer Service Manager

BAE Systems
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Leadership","Communication","Interpersonal skills","Teamwork","Problem-solving"]

Lead a team of customer service representatives supporting clients with geospatial software and solutions. Manage customer relationships to ensure satisfaction, oversee issue and complaint resolution, and guide the team with training and technical support. Collaborate with internal teams to execute customer success strategies, maintain support documentation, and monitor performance against SLAs while staying current on geospatial technology trends.

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FursaFursa
BAE Systems
BAE Systems
4 months ago

Geospatial Customer Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of customer service representatives supporting clients with geospatial software and solutions. Manage customer relationships to ensure satisfaction, oversee issue and complaint resolution, and guide the team with training and technical support. Collaborate with internal teams to execute customer success strategies, maintain support documentation, and monitor performance against SLAs while staying current on geospatial technology trends.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Customer Service Representatives (CSRs) providing technical support using geospatial software and solutions.
  • •Manage client relationships and ensure customer satisfaction.
  • •Develop and implement procedures to resolve customer issues and complaints.
  • •Oversee technical issue resolution and provide guidance and training to the CSR team.
  • •Oversee team performance to meet service level agreements (SLAs) and collaborate on customer success strategies.

Pay and Benefits

Perks:AccommodationLeave AllowanceTravel AllowanceHealth Insurance

Key Requirements

  • •Master’s degree in Geospatial Information or a related field.
  • •Professional certifications in Geospatial Technology (e.g., ESRI Technical Certification).
  • •Extensive experience in customer service management or customer service roles, with preference for geospatial industry experience.
  • •Strong leadership ability to lead a team of customer service representatives.
  • •Proficiency with geospatial software and solutions such as ESRI or ArcGIS (ArcGlS).
Experience:Geospatial
Education:Master's in Geospatial Information
Skills:LeadershipCommunicationInterpersonal skillsTeamworkProblem-solving
Certifications:ESRI Technical Certification
Tech Stack:ESRIArcGIS

Company Brief

BAE Systems
Multinational defence, security and aerospace company designing, manufacturing and supporting military and civilian systems including naval ships, submarines, aircraft, cyber solutions and electronic systems for governments and commercial customers.
Industry: Defense Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1999
WebsiteLinkedIn