Customer Relations Executive (m/w/d)

Ebury
Frankfurt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Ownership","Attention to detail"]

Serve as the point of contact for a portfolio of 200–300 corporate clients trading online through the EBO platform. Provide daily operational and trading assistance, ensuring clients use Ebury as their main platform for international payments. Resolve issues, mediate between internal departments, manage high-volume workloads and accuracy requirements for live currency trade booking, and support revenue growth by identifying opportunities and promoting relevant product knowledge.

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FursaFursa
Ebury
Ebury
2 days ago

Customer Relations Executive (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the point of contact for a portfolio of 200–300 corporate clients trading online through the EBO platform. Provide daily operational and trading assistance, ensuring clients use Ebury as their main platform for international payments. Resolve issues, mediate between internal departments, manage high-volume workloads and accuracy requirements for live currency trade booking, and support revenue growth by identifying opportunities and promoting relevant product knowledge.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support a portfolio of 200–300 clients trading online through the EBO platform, understanding their FX needs.
  • •Provide daily operational and trading assistance to ensure clients use Ebury as their main platform for international payments.
  • •Resolve client issues as they arise and mediate between internal departments to find solutions.
  • •Manage workload under tight time constraints, prioritizing across multiple enquiries and platforms.
  • •Identify new opportunities to grow key accounts and promote the company offering, supported by commercial awareness and product knowledge.

Key Requirements

  • •Strong interest in client servicing and delivering best-in-class service in a fast-paced, high-pressure environment.
  • •Fluency in German and business-level English, with strong written and verbal communication skills.
  • •Knowledge of FX and understanding of clients’ business activity and FX needs.
  • •Comfort dealing with numbers and accuracy for exchange rates, profit margins, banking information, and high-value/volume payments.
  • •Experience with Microsoft suite (particularly Excel) and confidence mediating between internal departments to resolve client issues.
Experience:Fintech
Skills:CommunicationProblem-solvingMultitaskingOwnershipAttention to detail
Languages:GermanEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteFXEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn