4 weeks ago

Credit CBO Analyst (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle daily inbound call center interactions for the Credit Bust Out team, analyzing card member accounts to determine whether customers are real and intend to repay outstanding balances. Apply timely preventive actions such as card holds and evaluate fraud risk for false applications. Investigate account links, history, spending patterns, and known indicators using internal and external risk assessment tools, escalating high-value/high-risk cases to team leads for early warning.

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Make daily phone calls in a call-center setting.
•Take timely and correct preventive actions by setting the appropriate card locks.
•Assess the risk of false applications.
•Review card account activity to evaluate company risk using account links, personal history, spending patterns, and known indicators.
•Use internal and external risk-assessment tools to identify accounts with high potential credit losses and escalate high-value/high-risk cases to supervisors for early warning.

Pay and Benefits

Perks:Annual BonusRetirementGym MembershipChildcareLearning Budget

Key Requirements

•Experience in customer service or a call center environment.
•Ability to achieve win-win outcomes using negotiation techniques and relationship-management skills.
•Strong, persuasive communication skills in German and English (written and spoken), with strong interpersonal skills for working with affluent customers.
•Ability to learn a variety of technical and job-relevant knowledge areas.
•Understanding of risk-management policies and risk principles is desirable, along with a completed vocational qualification (commercial background preferred).

Skills:CommunicationInterpersonal skillsNegotiationRelationship managementRisk awareness

Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website

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American Express

4 weeks ago

Credit CBO Analyst (m/w/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Make daily phone calls in a call-center setting.
•Take timely and correct preventive actions by setting the appropriate card locks.
•Assess the risk of false applications.
•Review card account activity to evaluate company risk using account links, personal history, spending patterns, and known indicators.
•Use internal and external risk-assessment tools to identify accounts with high potential credit losses and escalate high-value/high-risk cases to supervisors for early warning.

Pay and Benefits

Perks:Annual BonusRetirementGym MembershipChildcareLearning Budget

Key Requirements

•Experience in customer service or a call center environment.
•Ability to achieve win-win outcomes using negotiation techniques and relationship-management skills.
•Strong, persuasive communication skills in German and English (written and spoken), with strong interpersonal skills for working with affluent customers.
•Ability to learn a variety of technical and job-relevant knowledge areas.
•Understanding of risk-management policies and risk principles is desirable, along with a completed vocational qualification (commercial background preferred).

Skills:CommunicationInterpersonal skillsNegotiationRelationship managementRisk awareness

Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express

Industry: Payments

Website