Head of Employee Tech & Experience (ETX)

OpenAI
San Francisco
Workplace: HybridFull timeUSD 313,000 - 347,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Research","Design","Strategic planning","Organizational transformation"]

Lead Employee Tech & Experience (ETX) globally to simplify technology for employees across Helpdesk, Systems Operations, Logistics, and AV. Set ETX’s strategy, investment priorities, and operating model, using research and design to improve employee journeys and expand agent-led, customer-zero workflows. Develop leaders, scale reliable and secure services, and drive measurable amplification through performance metrics, adoption, and restored productivity.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OpenAI
OpenAI
1 day ago

Head of Employee Tech & Experience (ETX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead Employee Tech & Experience (ETX) globally to simplify technology for employees across Helpdesk, Systems Operations, Logistics, and AV. Set ETX’s strategy, investment priorities, and operating model, using research and design to improve employee journeys and expand agent-led, customer-zero workflows. Develop leaders, scale reliable and secure services, and drive measurable amplification through performance metrics, adoption, and restored productivity.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics, and AV, with shared strategy and accountability for employee outcomes.
  • •Elevate the employee experience through research and design, simplifying entire user journeys and removing unnecessary effort.
  • •Accelerate agent-led and customer-zero work by continually evolving workflows and the operating model to deliver measurable amplification.
  • •Develop leaders and strengthen teams so people feel valued, own meaningful work, and sustain reliable, secure, responsive services.
  • •Shape priorities and investments with company leadership, translating employee friction into lasting improvements in policy, service design, and ownership.

Pay and Benefits

Salary: USD 313,000 - 347,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Have led global organizations through growth and transformation with measurable improvements in employee experience and reliability.
  • •Start with what employees need, using research and design to challenge assumptions and remove unnecessary work.
  • •Rethink how the organization works as AI advances, expanding what agents can own end to end.
  • •Build leadership teams that help people grow, own meaningful work, and enjoy working together.
  • •Set direction and investment priorities with leadership across the company, owning execution, adoption, and lasting results.
Skills:LeadershipResearchDesignStrategic planningOrganizational transformation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor