Servicing Support Associate

U.S. Bancorp
United States
Workplace: OnsiteFull timeUSD 20 - 20.91Function: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Attention to detail","Data interpretation","Time management","Exception handling"]

Provide administrative and operational support for the Special Assets Servicing team by reviewing incoming legal correspondence, researching loans and servicing records, and establishing or maintaining case files. Track document and workflow status, upload and organize legal and servicing documentation in systems like LoanSphere and MSP, and route items to the right internal partners. Ensure compliance with procedures, regulatory requirements, and department guidelines.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Servicing Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide administrative and operational support for the Special Assets Servicing team by reviewing incoming legal correspondence, researching loans and servicing records, and establishing or maintaining case files. Track document and workflow status, upload and organize legal and servicing documentation in systems like LoanSphere and MSP, and route items to the right internal partners. Ensure compliance with procedures, regulatory requirements, and department guidelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Review incoming legal correspondence, pleadings, notices, and documents to determine document type and route to the appropriate team or department.
  • •Research servicing systems to identify applicable loans and gather information needed for onboarding and file setup.
  • •Create and maintain new files within LoanSphere and other designated platforms, including uploading and organizing legal and servicing documentation.
  • •Research loan information using MSP and other mortgage servicing systems and track document/workflow status to ensure timely completion.
  • •Communicate with attorneys, vendors, and internal business partners to resolve routine issues and maintain accurate records and data integrity.

Pay and Benefits

Salary: USD 20 - 20.91
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kRetirementPaid LeavePaid HolidayAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •2 to 4 years of experience in administrative support activities.
  • •Good verbal, written, and grammatical communication skills.
  • •Ability to manage multiple tasks/projects and meet deadlines.
  • •Proficient PC skills, especially Microsoft Office, with strong attention to detail.
Experience:2-4 years
Skills:CommunicationAttention to detailData interpretationTime managementException handling
Tech Stack:Microsoft OfficeLoanSphereMSP

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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