NTT

4 months ago

MS Engineer L2, Windows & VMware

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Maintain client IT infrastructure as a Cross Technology Managed Services Engineer (L2) by monitoring, investigating, and resolving incidents and service requests. Manage work queues and tickets within SLAs, document changes, audit ticket quality, and identify process improvements and automation opportunities. Provide second-level support, handle client escalations, and support disaster recovery testing while collaborating with L1 engineers, automation teams, and clients. Works on-site in Mumbai.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems for clients.
•Manage work queues and handle incidents/requests within agreed SLAs, updating tickets with actions taken.
•Execute and document changes with risk mitigation, contributing to change management processes.
•Audit incident and request tickets for quality, recommend improvements, and identify automation tasks.
•Handle client escalations and assist with disaster recovery functions and tests as needed.

Key Requirements

•Moderate-level experience in managed services roles handling cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Ability to plan activities and projects while accounting for changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Experience:Managed servicesITIL

Education:Bachelor's in IT/Computing

Skills:CommunicationClient-focusedProblem-solvingDocumentationAbility to work under pressure

Tech Stack:WindowsVMwareServiceNowITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT