Association Banking Director of Relationship Management

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Critical thinking","Coaching","Relationship management","Escalation handling"]

Direct and manage the Association Banking sales process, shaping client management strategies to improve profitability and satisfaction. Prospect for new accounts, maintain and grow existing relationships, and ensure AB policies and sales processes are followed. Coach AB Relationship Managers on sales execution, industry best practices, and solutions. Partner with internal and external teams to validate products, recommend new solutions, and serve as an escalation point and liaison across the organization.

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Home BancShares
Home BancShares
2 days ago

Association Banking Director of Relationship Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Direct and manage the Association Banking sales process, shaping client management strategies to improve profitability and satisfaction. Prospect for new accounts, maintain and grow existing relationships, and ensure AB policies and sales processes are followed. Coach AB Relationship Managers on sales execution, industry best practices, and solutions. Partner with internal and external teams to validate products, recommend new solutions, and serve as an escalation point and liaison across the organization.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Director level

Key Responsibilities

  • •Prospect for new accounts and relationships; manage and maintain existing relationships to ensure profitability and long-term client satisfaction.
  • •Review, modify, and create the AB client management and sales process to maximize profitability and ensure bank policies are followed.
  • •Coach AB Relationship Managers on the sales process, client solutions, and industry best practices.
  • •Collaborate with internal and external partners to validate product offerings and analyze/recommend new product solutions.
  • •Serve as an escalation point and liaison between internal partners and the AB department for sales and product updates, processes, and efficiencies.

Key Requirements

  • •Equivalent to a four-year college degree plus 5 years of related experience and/or training, and 5 years of related supervisory or management experience.
  • •Write speeches and articles for publication and present information effectively to top management, public groups, and/or boards of directors.
  • •Apply mathematical concepts to calculate figures such as discounts, interest, commissions, proportions, and percentages.
  • •Ability to define problems, collect data, establish facts, and draw valid conclusions using technical instructions and abstract/concrete variables.
  • •Community Association Manager's License required, or to be acquired within 6 months of hiring.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationCritical thinkingCoachingRelationship managementEscalation handling
Licenses:Community Association Manager's License
Certifications:Community Association Manager's License
Tech Stack:Contact ManagementDatabaseAccountingPresentation/PowerPointSpreadsheetWord Processing/TypingAlphanumeric Data Entry

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn