Customer Service Officer.

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Customer focus","Communication","Listening","Problem-solving","Service orientation"]

Handle inbound calls in a call center setting to understand customers’ banking needs, provide excellent service, and resolve issues on the spot. Explain and clarify retail banking procedures and products while capturing and reporting customer feedback for continual improvement. Where applicable, convert relevant sales opportunities to help meet financial targets, while following bank and Direct Banking Center guidelines and performing root-cause analysis and charge/fee reversals when necessary.

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FursaFursa
Mashreq
Mashreq
2 months ago

Customer Service Officer.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound calls in a call center setting to understand customers’ banking needs, provide excellent service, and resolve issues on the spot. Explain and clarify retail banking procedures and products while capturing and reporting customer feedback for continual improvement. Where applicable, convert relevant sales opportunities to help meet financial targets, while following bank and Direct Banking Center guidelines and performing root-cause analysis and charge/fee reversals when necessary.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Clarify and explain procedures and products over the telephone for retail banking.
  • •Capture and report customer feedback; follow bank and Direct Banking Center guidelines, including root cause analysis and reversals of charges and fees when necessary.

Key Requirements

  • •0-3 contact center experience.
  • •University graduate (preferably with some finance/banking or maths component).
  • •Fluent in Arabic and English.
  • •Customer-focused with excellent communication and strong listening skills.
  • •Computer literate.
Experience:0Contact center
Education:Bachelor's
Skills:Customer focusCommunicationListeningProblem-solvingService orientation
Languages:ArabicEnglish

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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