Analyst, Client Success Management

Visa
Johannesburg
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Client advocacy","Critical thinking","Collaboration","Attention to detail"]

Manage operational relationships for a portfolio of Visa clients, delivering consultative support to resolve issues, improve performance, and drive continuous improvement. Coordinate client implementation of new Visa products, advocate for clients through resolution, and use data to identify trends and value opportunities. Partner with internal teams and cross-functional experts to improve client adoption of Visa self-service tools, while communicating operational requirements in clear business language.

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FursaFursa
Visa
Visa
2 days ago

Analyst, Client Success Management

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage operational relationships for a portfolio of Visa clients, delivering consultative support to resolve issues, improve performance, and drive continuous improvement. Coordinate client implementation of new Visa products, advocate for clients through resolution, and use data to identify trends and value opportunities. Partner with internal teams and cross-functional experts to improve client adoption of Visa self-service tools, while communicating operational requirements in clear business language.
Location: Johannesburg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Coordinate with client teams and Visa stakeholders to support client implementation of new Visa products and accelerate readiness activities.
  • •Provide prompt, accurate, consultative support for client inquiries, acting as a client advocate and ensuring issues are managed to resolution.
  • •Proactively engage clients to identify needs, resolve operational challenges, and improve client experience.
  • •Drive initiatives that improve client adoption and effective use of Visa self-service tools.
  • •Use data and insights to understand client needs, identify trends, and support solutions that create measurable value.

Key Requirements

  • •2+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, PhD).
  • •Client support or client relationship management experience managing client expectations in financial services, payments, software, or information services.
  • •Experience using data to develop business solutions and provide analysis.
  • •Experience communicating technical terms and processes in business language tailored to clients.
  • •Digital fluency with comfort using AI-enabled productivity tools and emerging technologies (e.g., ChatGPT, Microsoft Copilot).
Experience:2+ yearsFinancial servicesPaymentsSoftwareInformation services
Education:Bachelor's
Skills:CommunicationClient advocacyCritical thinkingCollaborationAttention to detail
Tech Stack:Generative AIChatGPTMicrosoft Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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