Service Controller

Trane Technologies
United Kingdom
Workplace: OnsiteFull timeFunction: Finance & AccountingSkills: ["Organisational skills","Communication","Customer service","Problem-solving","Attention to detail"]

Coordinate service operations by handling incoming calls, logging requests, scheduling and allocating engineers, and managing engineer timekeeping. Liaise with customers for updates, coordinate technical support, and prepare pricing estimates and quotes. Track service KPIs (including first-time fix rates) and organize fair standby rosters to ensure 24/7 coverage, while maintaining accurate documentation and compliance with company policies.

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Trane Technologies
Trane Technologies
3 hours ago

Service Controller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate service operations by handling incoming calls, logging requests, scheduling and allocating engineers, and managing engineer timekeeping. Liaise with customers for updates, coordinate technical support, and prepare pricing estimates and quotes. Track service KPIs (including first-time fix rates) and organize fair standby rosters to ensure 24/7 coverage, while maintaining accurate documentation and compliance with company policies.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting

Key Responsibilities

  • •Answer and manage incoming service calls; log service requests and document customer issues.
  • •Schedule and allocate engineers for service tasks based on skills and availability, optimizing routes to reduce downtime.
  • •Load job scopes into the system, assign tasks, and monitor progress to ensure timely completion.
  • •Manage engineer timekeeping, address discrepancies, and ensure compliance with company policies.
  • •Provide customer updates, coordinate technical support, prepare estimates/quotes, monitor service KPIs, and manage standby rosters for 24/7 coverage.

Key Requirements

  • •Proven experience in a service controller or similar role.
  • •Strong organisational and time management skills.
  • •Excellent communication and customer service abilities.
  • •Proficiency in using service management software and tools.
  • •Ability to work under pressure and handle multiple tasks simultaneously.
Experience:Service operations
Skills:Organisational skillsCommunicationCustomer serviceProblem-solvingAttention to detail

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn