Databento

1 month ago

Technical Support Engineer (L1/Frontline Support), EU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line technical support for EU customers, resolving API usage, onboarding, authentication, integration and billing issues; escalate complex problems to L2/L3 or engineering with clear reproduction steps while contributing to docs and tutorials to help developers maximize our APIs.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, integration, and billing.
•Escalate issues to L2/L3 support or engineering with accurate ticket status, reproduction steps, and logs.
•Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
•Write technical content occasionally, including tutorials and how-to guides to help developers maximize our APIs.
•Help manage and grow online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Key Requirements

•At least 2 years of experience in technical support, QA, or engineering.
•Working proficiency in Python.
•Prior experience with Databento's API and familiarity with financial trading/market data is strongly preferred.
•Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
•Strong technical communication skills; DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos) is a plus.

Experience:2+ yearsFinanceMarket dataFintechStartup

Skills:PythonCommunicationTechnical writingDevrelTroubleshootingQaEngineering

Languages:English

Tech Stack:PythonWiresharkTcpdumpSsNcTelnetStraceGdbPerfEBPFLsofCurlXxdJqSQLGrafanaPrometheusLokiSentry

Company Brief

Databento

Provides low-latency market data APIs and a standardized historical tick data marketplace for equities, futures, and options, enabling developers and firms to access, transform, and stream high-fidelity financial market data programmatically.

Industry: Data Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Website LinkedIn

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Databento

1 month ago

Technical Support Engineer (L1/Frontline Support), EU

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, integration, and billing.
•Escalate issues to L2/L3 support or engineering with accurate ticket status, reproduction steps, and logs.
•Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
•Write technical content occasionally, including tutorials and how-to guides to help developers maximize our APIs.
•Help manage and grow online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

Key Requirements

•At least 2 years of experience in technical support, QA, or engineering.
•Working proficiency in Python.
•Prior experience with Databento's API and familiarity with financial trading/market data is strongly preferred.
•Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
•Strong technical communication skills; DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos) is a plus.

Experience:2+ yearsFinanceMarket dataFintechStartup

Skills:PythonCommunicationTechnical writingDevrelTroubleshootingQaEngineering

Languages:English

Tech Stack:PythonWiresharkTcpdumpSsNcTelnetStraceGdbPerfEBPFLsofCurlXxdJqSQLGrafanaPrometheusLokiSentry

Company Brief

Databento

Industry: Data Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Website LinkedIn