KYC Operations Team Lead - Business

Wise
Hyderabad
Workplace: OnsiteFull timeINR 1,230,000 - 1,670,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Ownership","Accountability","Communication","Interpersonal skills","Time management","Problem-solving","Stakeholder management"]

Lead a team of KYC Analysts overseeing customer due diligence reviews, ensuring KYC records are accurate, complete, and maintained in line with internal policies and regulatory requirements. Drive people management, coaching, and performance against KPIs and quality standards while improving operational processes. Serve as a subject matter expert for KYC/AML risk-based decisions, perform deep dives on complex cases, and provide clear, well-documented stakeholder updates.

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FursaFursa
Wise
Wise
1 day ago

KYC Operations Team Lead - Business

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a team of KYC Analysts overseeing customer due diligence reviews, ensuring KYC records are accurate, complete, and maintained in line with internal policies and regulatory requirements. Drive people management, coaching, and performance against KPIs and quality standards while improving operational processes. Serve as a subject matter expert for KYC/AML risk-based decisions, perform deep dives on complex cases, and provide clear, well-documented stakeholder updates.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee daily operations of a team of KYC Analysts conducting customer due diligence and maintaining KYC records in line with internal policies.
  • •Lead, coach, and develop team members, including one-on-ones, career check-ins, and recommendations on promotions and raises.
  • •Drive operational and performance improvements by measuring KPIs, ensuring quality standards, and running team meetings to share best practices.
  • •Provide guidance on complex, high-risk cases and escalations, including acting as a direct contact during sensitive inquiries.
  • •Serve as a subject matter expert for regulatory obligations, performing deep dives on root causes and developing initiatives to mitigate money laundering and financial crime risk.

Pay and Benefits

Salary: INR 1,230,000 - 1,670,000 annually

Key Requirements

  • •5+ years of operations experience in CDD/EDD/AML or Risk Assessment within financial services.
  • •Strong understanding of the regulatory framework for KYC/AML and applying a risk-based approach to financial crime.
  • •Proven ability to lead and develop teams of KYC Analysts, including coaching, development plans, and performance management.
  • •Excellent verbal and written English skills with the ability to communicate professionally for sensitive inquiries and escalations.
  • •Ability to analyze team metrics and improve processes by identifying gaps and recommending detailed, actionable changes.
Experience:5+ yearsFinancial servicesKYC/AML
Education:Bachelor's in Finance, Business Administration, Law, or related field
Skills:OwnershipAccountabilityCommunicationInterpersonal skillsTime managementProblem-solvingStakeholder management
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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