FoH Supervisor

Tapestry
Anywhere
Workplace: OnsiteFull timeGBP 33,280 - 36,000 annuallyFunction: OtherExperience: 1+ yearsSkills: ["Leadership","Customer focus","Collaboration","Interpersonal skills","Drive for results"]

Lead on the sales floor as a Brand Ambassador to deliver exceptional customer experience and achieve sales targets. Drive day-to-day store execution by rolling out company initiatives, monitoring and acting on sales data and KPIs, and supporting recruiting, training, and performance feedback. Maintain an inclusive, customer-centric culture and provide HR/conflict resolution support when leadership is absent.

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Tapestry
Tapestry
4 weeks ago

FoH Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead on the sales floor as a Brand Ambassador to deliver exceptional customer experience and achieve sales targets. Drive day-to-day store execution by rolling out company initiatives, monitoring and acting on sales data and KPIs, and supporting recruiting, training, and performance feedback. Maintain an inclusive, customer-centric culture and provide HR/conflict resolution support when leadership is absent.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • •Serve as a Brand Ambassador for Coach values and increase brand awareness.
  • •Establish trust, integrity, and collaboration to support a fair, positive, inclusive culture within the team.
  • •Monitor and analyze sales data to identify trends, recommend improvements, and support team development to enhance customer experience.
  • •Support recruiting, interviewing, performance evaluation, and high-level training; enforce company and store policies and procedures.

Pay and Benefits

Salary: GBP 33,280 - 36,000 annually
Perks:Paid LeaveEmployee Discount

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Maintain strong leadership presence on the sales floor to achieve sales targets and deliver a great customer experience.
  • •Ability to bend, reach, stretch, and lift/carry at least 25 pounds, and at times up to 50 pounds.
  • •Supports store operations through recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Provides feedback and guidance to improve individual performance and holds the team accountable for goals and KPIs.
Experience:1+ yearsRetail
Skills:LeadershipCustomer focusCollaborationInterpersonal skillsDrive for results

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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