Customer Experience Specialist (Fintech or B2B SaaS)

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Organization","Problem-solving","Ownership","Teamwork"]

Join Alaan as a Product Operations/Customer Experience Specialist focused on Fintech and B2B SaaS. You’ll be the first point of contact for customers, understand their needs, propose solutions, and collaborate with Product and Engineering to improve the experience. This role blends operations, support, and content creation with cross-functional impact across a fast-growing fintech startup.

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Alaan
Alaan
2 months ago

Customer Experience Specialist (Fintech or B2B SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Closed

Job Summary

Join Alaan as a Product Operations/Customer Experience Specialist focused on Fintech and B2B SaaS. You’ll be the first point of contact for customers, understand their needs, propose solutions, and collaborate with Product and Engineering to improve the experience. This role blends operations, support, and content creation with cross-functional impact across a fast-growing fintech startup.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for Customer interaction (Whatsapp, Email, Phone) and build relationships with users.
  • •Understand the needs of Customers and propose solutions to meet those unique business needs.
  • •Proactively and diligently follow up on issues raised by Customers.
  • •Thoroughly understand product and expense processes on the Customer side and make improvement suggestions.
  • •Work cross-functionally to improve the product/experience for the Customer

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityTravel AllowanceGym Membership

Key Requirements

  • •3-5 years experience in similar roles with Fintech or B2B SaaS background.
  • •Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers.
  • •You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution.
  • •Very organised and meticulous (no customer issue falls through the cracks)
  • •You love working against a goal - and you will independently identify what is needed to reach the goal
Experience:3-5 yearsFintechSaaSB2B
Skills:CommunicationOrganizationProblem-solvingOwnershipTeamwork
Languages:English

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn