Supply Operations Lead

Delivery Hero
Belgrade
Workplace: HybridFull timeFunction: Business OperationsExperience: 2+ yearsSkills: ["Data-driven decision-making","Stakeholder management","Communication","Leadership","Executive communication"]

Own end-to-end supply operations for Glovo in Serbia, using data and operational strategy to improve delivery speed, availability, utilization, and choice/shrinking metrics. Optimize unit economics by driving Cost Per Order while protecting courier earnings, and lead a team of two operations analysts. Partner with local commercial, Q-commerce, and finance teams plus global logistics and forecasting leaders, and design experiments that scale improved operating models.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Supply Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end supply operations for Glovo in Serbia, using data and operational strategy to improve delivery speed, availability, utilization, and choice/shrinking metrics. Optimize unit economics by driving Cost Per Order while protecting courier earnings, and lead a team of two operations analysts. Partner with local commercial, Q-commerce, and finance teams plus global logistics and forecasting leaders, and design experiments that scale improved operating models.
Location: Belgrade
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own core supply metrics (Delivery Time, Choice Index/Shrinking Reduction, Utilization Rate) and execute supply strategies for reliable service.
  • •Drive continuous unit-cost improvements to meet profitability targets while protecting courier earnings per hour.
  • •Lead, mentor, and empower a team of two operations analysts, setting quantitative, data-driven standards.
  • •Partner with local Commercial, Q-Commerce, and Finance teams and align with global logistics, profitability, rider excellence/experience, and forecasting leads.
  • •Design, pilot, and scale localized operational initiatives to test hypotheses before full rollout.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceGym MembershipRemote WorkParental LeavePaid Leave

Key Requirements

  • •2+ years of experience in logistics, operations, or supply chain leadership in a high-growth tech, on-demand delivery, or marketplace environment.
  • •Native or full professional proficiency in both Serbian and English (written and spoken).
  • •Strong analytical skills using tools like Looker and Google Sheets (or equivalent BI tools).
  • •Familiarity with SQL/querying tools, lightweight automation, or structured continuous improvement frameworks.
  • •Demonstrated experience managing, coaching, or mentoring analytical talent and developing proactive problem-solvers.
Experience:2+ yearsLogisticsOn-demand deliveryMarketplaceHigh-growth tech
Skills:Data-driven decision-makingStakeholder managementCommunicationLeadershipExecutive communication
Languages:SerbianEnglish
Tech Stack:LookerGoogle SheetsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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