Cresta

2 weeks ago

Application Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide advanced technical support to customers, investigating and resolving issues across API integrations, databases, servers, microservices, web hosting, telephony/network technologies, and containerized applications. Serve as the primary technical point of contact via email and the support portal, reproduce issues, and verify fixes through testing. Partner with Engineering, Product, and Sales to escalate bugs and incidents, and maintain documentation, FAQs, and a knowledge base. Join a rotating on-call schedule.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate, diagnose, and resolve technical issues across API integrations, databases, servers, microservices performance, web hosting, telephony/network technologies, and containerized applications.
•Act as the primary technical point of contact for customer inquiries, communicating clearly and empathetically via email and the support portal.
•Collaborate with Engineering, Product, and Sales to escalate bugs, feature requests, and critical incidents for timely resolution and feedback.
•Create and maintain documentation, FAQs, and knowledge base articles, and replicate customer environments to reproduce and test issues.
•Participate in a rotational on-call schedule for urgent issues outside regular business hours.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveRetirement SavingsRemote Work

Key Requirements

•4+ years of experience in a technical support, helpdesk, or customer-facing engineering role.
•Strong problem-solving and analytical skills to deconstruct complex issues and identify root causes.
•Excellent written and verbal communication skills for both technical and non-technical audiences.
•Proficiency with web hosting and APIs (HTTP), plus network architecture, server OS troubleshooting, and application log analysis.
•Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).

Experience:4+ yearsCustomer supportSaaSCCaaS

Education:

Skills:Problem-solvingAnalytical skillsCommunicationCustomer-centric mindsetCollaboration

Languages:English

Tech Stack:APIHTTPWeb hostingNetwork architectureServer OSApplication log analysisTelephonyVOIPSIPSIPrecH.323RTPZendeskLinearJIRASaaSCCaaSAvayaFive9Genesys

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Cresta

2 weeks ago

Application Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate, diagnose, and resolve technical issues across API integrations, databases, servers, microservices performance, web hosting, telephony/network technologies, and containerized applications.
•Act as the primary technical point of contact for customer inquiries, communicating clearly and empathetically via email and the support portal.
•Collaborate with Engineering, Product, and Sales to escalate bugs, feature requests, and critical incidents for timely resolution and feedback.
•Create and maintain documentation, FAQs, and knowledge base articles, and replicate customer environments to reproduce and test issues.
•Participate in a rotational on-call schedule for urgent issues outside regular business hours.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveRetirement SavingsRemote Work

Key Requirements

•4+ years of experience in a technical support, helpdesk, or customer-facing engineering role.
•Strong problem-solving and analytical skills to deconstruct complex issues and identify root causes.
•Excellent written and verbal communication skills for both technical and non-technical audiences.
•Proficiency with web hosting and APIs (HTTP), plus network architecture, server OS troubleshooting, and application log analysis.
•Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).

Experience:4+ yearsCustomer supportSaaSCCaaS

Education:

Skills:Problem-solvingAnalytical skillsCommunicationCustomer-centric mindsetCollaboration

Languages:English

Tech Stack:APIHTTPWeb hostingNetwork architectureServer OSApplication log analysisTelephonyVOIPSIPSIPrecH.323RTPZendeskLinearJIRASaaSCCaaSAvayaFive9Genesys

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn