Application Support Engineer

Cresta
United States
Workplace: RemoteFull timeUSD 90,000 - 105,000 annuallyFunction: Product ManagementExperience: 4+ yearsSkills: ["Problem-solving","Analytical skills","Communication","Customer-centric mindset","Collaboration"]

Provide advanced technical support to customers, investigating and resolving issues across API integrations, databases, servers, microservices, web hosting, telephony/network technologies, and containerized applications. Serve as the primary technical point of contact via email and the support portal, reproduce issues, and verify fixes through testing. Partner with Engineering, Product, and Sales to escalate bugs and incidents, and maintain documentation, FAQs, and a knowledge base. Join a rotating on-call schedule.

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FursaFursa
Cresta
Cresta
2 months ago

Application Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide advanced technical support to customers, investigating and resolving issues across API integrations, databases, servers, microservices, web hosting, telephony/network technologies, and containerized applications. Serve as the primary technical point of contact via email and the support portal, reproduce issues, and verify fixes through testing. Partner with Engineering, Product, and Sales to escalate bugs and incidents, and maintain documentation, FAQs, and a knowledge base. Join a rotating on-call schedule.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Investigate, diagnose, and resolve technical issues across API integrations, databases, servers, microservices performance, web hosting, telephony/network technologies, and containerized applications.
  • •Act as the primary technical point of contact for customer inquiries, communicating clearly and empathetically via email and the support portal.
  • •Collaborate with Engineering, Product, and Sales to escalate bugs, feature requests, and critical incidents for timely resolution and feedback.
  • •Create and maintain documentation, FAQs, and knowledge base articles, and replicate customer environments to reproduce and test issues.
  • •Participate in a rotational on-call schedule for urgent issues outside regular business hours.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveParental LeaveRetirement SavingsRemote Work

Key Requirements

  • •4+ years of experience in a technical support, helpdesk, or customer-facing engineering role.
  • •Strong problem-solving and analytical skills to deconstruct complex issues and identify root causes.
  • •Excellent written and verbal communication skills for both technical and non-technical audiences.
  • •Proficiency with web hosting and APIs (HTTP), plus network architecture, server OS troubleshooting, and application log analysis.
  • •Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
Experience:4+ yearsCustomer supportSaaSCCaaS
Education:
Skills:Problem-solvingAnalytical skillsCommunicationCustomer-centric mindsetCollaboration
Languages:English
Tech Stack:APIHTTPWeb hostingNetwork architectureServer OSApplication log analysisTelephonyVOIPSIPSIPrecH.323RTPZendeskLinearJIRASaaSCCaaSAvayaFive9Genesys

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn