Senior Customer Success Manager, Ambient

Commure
Mountain View
Workplace: OnsiteFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Relationship-building","Communication","Organizational skills","Problem-solving","Stakeholder management"]

Own long-term customer success for healthcare organizations using Commure’s AI scribe product, acting as the primary advocate for clinicians, administrators, and IT stakeholders. Track outcomes through OKRs like usage, renewals, and invoice payment, run check-ins and training, and drive adoption by monitoring usage and addressing barriers. Partner with implementation, support, product, and finance to ensure smooth transitions, retention, and continuous improvement.

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FursaFursa
Commure
Commure
4 days ago

Senior Customer Success Manager, Ambient

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Last checked: 7 hours agoStatus: Live

Job Summary

Own long-term customer success for healthcare organizations using Commure’s AI scribe product, acting as the primary advocate for clinicians, administrators, and IT stakeholders. Track outcomes through OKRs like usage, renewals, and invoice payment, run check-ins and training, and drive adoption by monitoring usage and addressing barriers. Partner with implementation, support, product, and finance to ensure smooth transitions, retention, and continuous improvement.
Location: Mountain View
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary long-term point of contact for customers, building trusted relationships with clinicians, administrators, and IT stakeholders.
  • •Track customer success via OKRs such as % of WAUs, % of renewals, and % of invoices paid.
  • •Conduct regular check-ins and strategic reviews to align on goals and identify new opportunities.
  • •Drive adoption by demonstrating new features, monitoring product usage, and proactively engaging customers to remove barriers.
  • •Manage renewals, partner with Finance to ensure invoices are paid on time, and escalate critical challenges as needed.
Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment.
  • •Experience managing and negotiating renewals.
  • •Strong understanding of healthcare workflows and EHR systems.
  • •Technical proficiency with data analysis and API integrations.
  • •Bachelor’s degree in Healthcare Administration, Business, Mathematics, Engineering, Biology, or a related technical field.
Experience:5-7 yearsHealthcareSaaS
Education:Bachelor's
Skills:Relationship-buildingCommunicationOrganizational skillsProblem-solvingStakeholder management
Tech Stack:SQLRetoolAPI integrationsData analysisEHR systems

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor