NTT

3 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end users, including guidance and training for IT devices, applications, and processes. Log, update, and promptly escalate support issues, and support IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance while helping identify and implement process and technology improvements. Work rotating shifts with in-office attendance required in Bangalore.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide exceptional IT Service Desk support, guidance, and training to end users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to communicate with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•IT software and hardware troubleshooting knowledge for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT