Helpdesk Associate - ITIL

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Independent work"]

Provide IT Service Desk support to end users, including guidance and training for IT devices, applications, and processes. Log, update, and promptly escalate support issues, and support IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance while helping identify and implement process and technology improvements. Work rotating shifts with in-office attendance required in Bangalore.

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FursaFursa
NTT
NTT
4 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide IT Service Desk support to end users, including guidance and training for IT devices, applications, and processes. Log, update, and promptly escalate support issues, and support IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance while helping identify and implement process and technology improvements. Work rotating shifts with in-office attendance required in Bangalore.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional IT Service Desk support, guidance, and training to end users for IT devices, applications, and processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support IT onboarding activities for end users.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills and ability to communicate with various stakeholders.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •IT software and hardware troubleshooting knowledge for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
  • •Ability to work independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work
Languages:English
Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn