Junior Technical Support Analyst

PAR Technology
Sydney
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Collaboration","Problem-solving","Critical thinking","Case management"]

Provide Level 1 and Level 2 remote technical support for PAR customers, diagnosing and resolving hardware and software issues or escalating when needed. Serve as the frontline contact by running remote diagnostics, coordinating field service dispatch, and supporting new system installations, staging, imaging, and commissioning. Maintain accurate case management in CRM systems, triage severity and scope, and ensure timely deployment and return/shipping of repaired equipment.

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FursaFursa
PAR Technology
PAR Technology
2 days ago

Junior Technical Support Analyst

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Last checked: 52 minutes agoStatus: Live

Job Summary

Provide Level 1 and Level 2 remote technical support for PAR customers, diagnosing and resolving hardware and software issues or escalating when needed. Serve as the frontline contact by running remote diagnostics, coordinating field service dispatch, and supporting new system installations, staging, imaging, and commissioning. Maintain accurate case management in CRM systems, triage severity and scope, and ensure timely deployment and return/shipping of repaired equipment.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide remote Level 1 and Level 2 support, diagnosing issues and resolving or escalating as needed.
  • •Determine whether customer issues can be handled remotely or require field service dispatch.
  • •Dispatch tasks to third-party field service agents and coordinate field service activities.
  • •Stage, image, and configure equipment for new installations prior to dispatch.
  • •Prioritize incoming support cases by severity, complexity, and customer impact, and qualify requests for escalation when outside scope.

Key Requirements

  • •Provide Level 1 and Level 2 telephone and remote diagnostic support to customers.
  • •Troubleshoot hardware and software issues remotely using strong problem-solving skills.
  • •Communicate professionally with customers and collaborate effectively across teams.
  • •Coordinate and dispatch field service call-outs with third-party field service agents.
  • •Use CRM systems for case management (including serial numbers and purchase requisition creation).
Skills:CommunicationCollaborationProblem-solvingCritical thinkingCase management
Tech Stack:CRM systemsMS Teams

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
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Glassdoor: 3.7
WebsiteLinkedIn