Director, Customer Identity & Access Management - CIAM

Ally Financial
Charlotte
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 9+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Executive stakeholder influence","Analytical decision-making","Strategic planning","Written and verbal communication"]

Lead the strategy, roadmap, and execution for customer authentication and identity across mobile, web, and contact center. Own customer authentication policy and performance, balancing fraud risk, security, operational expense, and customer experience. Drive initiatives spanning login, MFA, passkeys, passwordless, biometrics, account recovery, step-up, and risk-based authentication. Partner cross-functionally with Fraud, Financial Crimes, Cybersecurity, Risk, Operations, Architecture, Engineering, and Customer Experience to deliver enterprise capabilities in a regulated environment.

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Ally Financial
Ally Financial
6 days ago

Director, Customer Identity & Access Management - CIAM

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead the strategy, roadmap, and execution for customer authentication and identity across mobile, web, and contact center. Own customer authentication policy and performance, balancing fraud risk, security, operational expense, and customer experience. Drive initiatives spanning login, MFA, passkeys, passwordless, biometrics, account recovery, step-up, and risk-based authentication. Partner cross-functionally with Fraud, Financial Crimes, Cybersecurity, Risk, Operations, Architecture, Engineering, and Customer Experience to deliver enterprise capabilities in a regulated environment.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Set customer authentication policy and decision framework across login, step-up, recovery, and session trust
  • •Own cross-channel authentication roadmap and business requirements across mobile, web, and contact center, including MA, biometrics, device trust, session orchestration, and recovery flows
  • •Direct authentication decisioning and capability strategy by specifying signals, controls, and vendor capabilities
  • •Maintain inventory of CIAM risks and mapped controls using fraud investigations, loss analysis, and external threat intelligence to prioritize remediation
  • •Steer fraud data and analytics rules/models/thresholds and partner with platforms/engineering on tooling, integrations, and platform enhancements

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquity

Key Requirements

  • •9+ years of relevant experience or equivalent combination of education and experience
  • •High school Diploma or GED equivalent
  • •Fraud/identity leader with 10+ years in banking or fintech, including ownership of customer authentication, account takeover controls, and login/MFA/recovery experiences
  • •Demonstrated expertise defining and leading enterprise-scale strategy and execution for authentication, identity, or fraud-related capabilities
  • •Deep familiarity with authentication and identity standards and capabilities such as MFA, SSO, OAuth 2.0, OpenID Connect, FIDO2, passkeys, biometrics, device binding, identity proofing, and account recovery
Experience:9+ yearsBankingFintechFinancial servicesRegulated industry
Education:Bachelor's in Business, Technology, Computer Science, Information Systems, or a related field
Skills:Cross-functional collaborationExecutive stakeholder influenceAnalytical decision-makingStrategic planningWritten and verbal communication
Tech Stack:MFAPasskeysPasswordlessBiometricsDevice trustSession orchestrationFIDO2SSOOAuth 2.0OpenID ConnectFFIECNISTJiraConfluence

Company Brief

Ally Financial
Provides digital banking, auto financing, and mortgage lending services for consumers and businesses. Ally Financial is known for its online-first banking platform and broad suite of financial products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1919
WebsiteLinkedIn