BillionToOne

4 months ago

Client Services Associate I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The Client Services Associate I acts as the primary face of the company for physicians, clinics, staff, and patients, delivering exceptional service, handling inquiries across phone, email, and web, and coordinating with the lab to ensure timely test results. This onsite, full-time role supports cross-functional projects within a fast-paced, patient-focused healthcare diagnostics environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
•Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
•Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage.
•Keep precise and clear documentation of all communications and follow-up activities.
•Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.

Pay and Benefits

Perks:Health Insurance401kParental LeaveMeal AllowanceEv Charging

Key Requirements

•1+ years of prior client-facing experience.
•4-year college degree (or equivalent in experience).
•Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus.
•Advanced organizational skills with the ability to handle multiple assignments simultaneously.
•Ability to work in a very fast-paced, demanding environment.

Experience:1+ yearsHealthcareDiagnosticsMolecular diagnostics

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCustomer serviceOrganization

Languages:EnglishSpanish

Tech Stack:SalesforceZendeskCRMLIMS

Company Brief

BillionToOne

Develops molecular counting and sequencing technologies for precise genetic testing. Offers noninvasive prenatal tests and rare disease genomic assays to improve detection accuracy and reduce false positives for clinical and commercial labs.

Industry: Diagnostics

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Redwood City, United States

Founded: 2016

Website LinkedIn

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BillionToOne

4 months ago

Client Services Associate I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience.
•Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients.
•Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage.
•Keep precise and clear documentation of all communications and follow-up activities.
•Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results.

Pay and Benefits

Perks:Health Insurance401kParental LeaveMeal AllowanceEv Charging

Key Requirements

•1+ years of prior client-facing experience.
•4-year college degree (or equivalent in experience).
•Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus.
•Advanced organizational skills with the ability to handle multiple assignments simultaneously.
•Ability to work in a very fast-paced, demanding environment.

Experience:1+ yearsHealthcareDiagnosticsMolecular diagnostics

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingCustomer serviceOrganization

Languages:EnglishSpanish

Tech Stack:SalesforceZendeskCRMLIMS

Company Brief

BillionToOne

Industry: Diagnostics

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Redwood City, United States

Founded: 2016

Website LinkedIn